Sack Holders

Terms & Conditions

U Group Ltd STANDARD TERMS & CONDITIONS OF SALE ("this agreement")

In this Agreement,
the "Customer" means any person who places an Order with U Group (either as a private consumer or as a business);
the "Goods" means any items sold or supplied by U Group Ltd;
"U Group Ltd, a company incorporated in Ireland and a registered address at 68 Harcourt Street, Dublin 2, Ireland;
"Order" means any request or order to purchase the Goods, and;
the "Parties" refers to the Customer and U Group Ltd

1. Validity

1.1 This Agreement is the only form of contract between the Parties and any Customer terms and conditions will not apply unless expressly agreed in writing. By submitting an Order, the Customer agrees to apply the terms and conditions of this Agreement in priority over any other agreement between the Parties except previously agreed U Group Credit Account terms and conditions which, where conflict arises, take precedence over this Agreement.

1.2 Any Order is subject to acceptance by U Group Ltd. U Group Ltd is not obliged to accept any Order or to justify refusal of the same. Receipt of payment for Goods by the Customer does not in itself constitute acceptance by U Group Ltd of the Order.

1.3 U Group Ltd may vary the terms and conditions of this Agreement from time to time by publishing new terms and conditions on the U Group website or catalogue.

2. Goods being Sold

2.1 Descriptions and specifications for the Goods are set out on the U Group Ltd website at the time of the Order U Group Ltd reserves the right to substitute the Goods with newer versions or items of comparable or better quality.

2.2 Goods ordered in a specific colour, pattern or design are sold subject to stock availability and U Group Ltd may substitute the Goods with items of alternative colour, pattern or design with the Customer's approval.

2.3 If any Goods are unavailable or out of stock then U Group Ltd may cancel the Order in whole or in part and refund any monies paid, issue a credit note or otherwise vary the Order with the Customer's approval.

2.4 Customers placing Orders for age-restricted goods such as solvents and knives confirm that they are over 18 years of age and that delivery will be accepted by a person over 18 years of age.

3. Terms of Payment and Payment Methods

3.1 The Goods shall be payable at the prices listed on the U Group Ltd website at the time of the Order.. U Group Ltd  reserves the right to update prices on the U Group Ltd from time to time.

3.2 Unless otherwise stated, all prices quoted exclude Value Added Tax ("VAT"). Any such VAT shall be charged in accordance with the relevant regulations in force at the time of the Order.

3.3 Occasionally an error may cause the price published or advertised for Goods to be incorrect, in which case U Group Ltd shall be under no obligation to honour the incorrect price.

3.4 Payment for Goods and Delivery may be made by any of the options listed on the Sackholders.co.uk website  

3.5 U Group Ltd reserves the right to charge interest on late or overdue payments by the Customer.

3.6 All Orders may be subject to further credit or security checks.

4. Delivery

4.1 Full delivery prices and options are listed on the U Group Ltd website or catalogue and subject to change from time to time.

4.2 Standard Delivery and Premium Delivery Orders will be sent for 'next day delivery' within the UK mainland subject to an Order (with the relevant delivery charge) being accepted by U Group Ltd before 12.00pm on a working day (a working day is a day other than weekends and bank/public holidays) and provided no additional security checks are required and the Goods are available. If the Order cannot be delivered 'next day' then delivery will usually be completed within 5 days.

4.3 Offshore/Remote deliveries will usually be despatched as soon as possible however the actual delivery time will vary depending on the delivery location.

4.4 U Group Ltd will use reasonable endeavours to meet delivery estimates in all cases however U Group Ltd cannot be held liable for any delay in delivery.

4.5 Risk in the Goods transfers to the Customer at the time of delivery but title shall not pass until payment has been made in full for the Goods in question.

4.6 Goods delivered are used, stored and installed at the Customer's own risk and U Group Ltd shall not be liable for any damage, loss or disruption caused by the same. Where installation/disconnection services have been ordered by the Customer, further charges, terms and conditions may apply as communicated by U Group Ltd to the Customer from time to time.

4.7 All large machinery, refrigeration and flat packed Goods are delivered to the front door of ground floor locations only. The delivery person/driver may at his/her discretion assist with delivering the Goods to a location within the premises nominated by the Customer, at Customer's sole risk.

5. Warranties and Returns

5.1 Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 5 days provided they are returned unused, in a saleable condition and in their original packaging. Certain large or bulky items may be subject to a restocking fee. Certain Goods cannot be returned for hygiene purposes. Certain Goods such as knives must be returned in adequate postal packaging for health and safety reasons. Certain last-in-line or special-to-order Goods may also be non-returnable and will be flagged accordingly on the U Group Ltd website. The cost of returns may be refunded in whole or in part to the Customer at U Group Ltd discretion.

5.2 Goods that are damaged on delivery must be reported to U Group Ltd within 24 hours. Large Goods must be visually inspected by the Customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery. Goods that are missing, delivered faulty or defective by U Group Ltd may be replaced, repaired, refunded or exchanged at U Group Ltd discretion provided U Group Ltd is informed in writing within 28 days.

5.3 The warranties in clauses 5.1 and 5.2 above do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to adhere to manufacturer instructions. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges. No Goods will be sold on a 'sale or return' basis without prior express approval by U Group Ltd.

5.4 Old electrical & electronic equipment may be disposed of by prior arrangement in compliance with WEE regulations.

5.4 Statutory rights for Customers placing Orders as private consumers (as defined by law) are not affected.

6. Termination

6.1 U Group Ltd reserves the right, by notice to the Customer, to cancel or suspend any Order where payment has not been received in accordance with Clause 3 of this Agreement.

6.2 U Group Ltd reserves the right to terminate this Agreement in the event of the Customer being unable to pay its debts or becoming bankrupt or having a winding-up order made or appointing an Administrator, Liquidator, Receiver or similar.

6.3 U Group Ltd reserves the right to suspend or terminate performance of this Agreement where delivery or supply of the Goods and/or performance of this Agreement is affected by reasons out of U Group Ltd reasonable control such as force majeure, act of God, adverse weather and government intervention, sanction or legislation.

6.4 U Group Ltd reserves the right to cancel any Order where it is reasonably suspected that the Customer is not legally permitted to purchase any Goods specified in the Order (such as solvents and knives).

7. Limitation of Liability

7.1 The Customer agrees that U Group Ltd shall not be liable for any losses or damage suffered by the Customer including but not limited to loss of business, business interruption or loss of time, due to the use or purchase of the Goods by the Customer. Nothing in this Agreement shall exclude U Group Ltd statutory liability for injury or death.

7.2 Goods sold are not insured for delivery unless confirmed as insured by U Group Ltd on acceptance of the Order.

8. Intellectual Property Rights and Confidentiality

8.1 Goods sold or supplied by U Group Ltd may be subject to copyright (whether owned by U Group Ltd or a third party) and the Customer covenants not to breach, infringe or prejudice any intellectual property and copyright associated with the Goods without approval. The Customer agrees to indemnify and hold U Group Ltd harmless for any breach of said covenant.

8.2 The Customer's data protection and privacy rights under this Agreement are set out in U Group Ltd privacy policy (available on the Sackholders.co.uk website).

9. Jurisdiction

9.1 This Agreement is governed by Irish law and the Parties shall be subject to the non-exclusive jurisdiction of the Irish courts.

9.2 Any right or obligation contained in this Agreement shall be distinct and severable and if one or more of the same are declared invalid, illegal, void or unenforceable then the remainder shall continue in force and effect to the fullest extent permissible by law.